If the Customer is a “consumer” (ie a natural person acting for purposes unrelated to business, commercial, craft or professional activity), he has the right, pursuant to and for the purposes of the Legislative Decree 21.02.2014 n ° 21, GU 11.03.2014 to withdraw from the Sale and Purchase Agreements within 14 days from the date of receipt of the Products covered by the Sale and Purchase Agreements. The right of withdrawal must be exercised by the Customer by sending an EstConsulting a written communication, an e-mail means info@velenodapi.it, containing:

the manifestation of willingness to make use of the right of withdrawal;
the indication of the purchase price which it intends to withdraw.

In case of exercise by the customer of the right of withdrawal:

the Customer must return the products within 14 days from the date of communication of withdrawal;
all costs related to the return of the products are entirely borne by the customers;
EstConsulting undertakes to reimburse the price in the shortest possible time, and in any case within 14 days from the date of receipt of the notice of termination provided that:
the products have been returned and are intact;
the original packaging of the products is also returned and the same is intact;
any accessories are also returned and they are intact;
the products have not been used differently than necessary to establish their nature, characteristics and all;
It is estimated that the cost of reimbursement will be equal to that of the customer.

In the event that the product is damaged or damaged, the product will be refunded, but at the reduced price of the depreciation caused by the customer.